Privacy Policy
Effective August 17, 2026
SoloMaid ("we") makes booking, payments, and client-communication software for independent house cleaners. This page explains what information we handle and how, in plain language.
What we collect
- From cleaners: your name, business name, cell number, an optional profile photo, and the business information you put into the app (services, prices, schedule, service areas).
- From clients of cleaners: the details you provide when requesting a cleaning — your name, mobile number, address, appointment preferences, and any notes you include.
- As the service runs: the text messages exchanged between a cleaner and her clients, appointment and payment records (amounts, dates, payment method, tips), and any job photos a cleaner adds.
- From waitlist visitors: the email address you give us.
How we use it
To run the service: booking requests and confirmations, appointment reminders, schedule updates, messages between a cleaner and her clients, payment records and receipts, and signing cleaners in with a texted code. We also use what we learn to improve the product. We do not sell personal information, and we don't show ads.
Payments
Card payments and payouts are processed by Stripe. Card numbers and bank details go directly to Stripe and never touch SoloMaid's servers — we keep only the booking-level records a cleaner needs for her books: who paid, how much, when, and how. Cash, check, and other off-app payments are recorded only as entries the cleaner marks herself.
How Solo drafts things
Solo — the assistant inside the app — drafts reply suggestions, weekly summaries, and similar text for the cleaner using an AI service provider (Anthropic). Message content is processed for that drafting under contract terms that prohibit our provider from using it to train their models. Routine reminders and receipts are simple templates the cleaner controls with on/off switches.
Text messages
Clients receive appointment-related text messages from their cleaner through SoloMaid after providing a mobile number on a cleaner's booking page or directly to their cleaner. Message frequency varies — typically a few messages around each appointment. Message and data rates may apply. Reply STOP at any time to stop receiving messages, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
When we share
Only with the service providers that make SoloMaid work — our text-message carrier (Twilio), our payment processor (Stripe), our hosting provider (Cloudflare), and our AI provider (Anthropic) — and only so they can deliver the service. Cleaners see the information their own clients provide; no cleaner can see another cleaner's business.
Cookies & tracking
The app uses one cookie: the one that keeps a cleaner signed in. No advertising trackers, no third-party analytics.
Keeping it safe
Data is stored with reputable cloud providers, encrypted in transit, and kept only as long as it's needed to run the service.
Deleting your data
Cleaners can delete their account from inside the app (Account → Delete my account), which removes the business, its clients, messages, and records from the service. You can also email us to request correction or deletion of anything — cleaner or client alike.
Children
SoloMaid is a business tool and isn't directed to children under 13.
Contact
Questions or requests: support@solomaid.com.
SoloMaid · solomaid.com · Terms of Service