Support
Stuck, confused, or something looks wrong? Say so — a real person reads every message.
Email us
support@solomaid.com — include the phone number you sign in with so we can find your account. We aim to reply within one business day.
Quick answers
I didn't get my sign-in code
Codes arrive by text within a minute. Check the number you typed, then tap "Text it again." Still nothing? Email us — carriers occasionally hold first-time texts.
A client says she stopped getting texts
She may have replied STOP at some point. She can text START to your business number to opt back in — that's a carrier rule, not a SoloMaid setting.
Where's my card money?
Card payments land in your bank through Stripe — normally within a couple of business days, or same-night when you use the ⚡ option on the Money tab. The Money tab shows every payment and fee.
How do I cancel or delete my account?
Account → Delete my account removes your business and its data from SoloMaid. Your subscription stops with it. If anything's unclear, email us first — we'd love the chance to fix whatever's wrong.
The fine print
Privacy Policy · Terms of Service
SoloMaid · solomaid.com